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Banckle has integrate Banckle CRM and CHAT apps allowing users to easily create CRM sales leads right from Banckle chat application. Banckle has also added new features and made improvements in their existing apps like Banckle CRM by introducing Banckle CRM RESTful APIs and many more features that Banckle CRM app has to offer to their customers, added Sykpe Click to Call features in CRM app and also include new Banckle Chat App features and improvements. Banckle has recently introduced new features and improvements in Banckle CRM app. They have made these improvements as a result of suggestions and feature requests by their users' community of Sales Professionals, Support Representatives, CRM Developers, Supervisors and Managers. You can read about these features and improvements in details here.
Banckle CRM and CHAT now allows your support and sales team to interact with customers by using different communication channel. Unlike traditional CRM apps where you can only track some facets of your customer communication, Banckle CRM allows you to stay in touch with your customers at every stage of the customer's life cycle. Whether it's a live conversation on your website, an email, phone call or an audio & video conference, keep all the communication at one central point under your online CRM software. With this integration, your Banckle CRM application has become a central communication and information hub for all your customer relations.
Banckle Chat, a web based online chat application, allows your sales and support agents to talk to your website visitors. Hold audio and video meetings on fly, have instant access to your clients' machines for remote support and give live presentations and product demos to your sales prospects. Once the conversation is completed, just with a click, they will be able to create a business lead in Banckle CRM app, along with email and conversation details.
Following are the new features that Banckle has introduced in Banckle CRM and Banckle CHAT apps.
Banckle CRM RESTful APIs
SKYPE Click to Call (CTC)
Detailed Activity Reporting
Enhanced Responsive User Interface
Intuitive Flags for Contacts, Deals and Tasks
Banckle CRM Guided Tour
Powerful Information Search Option
Easy Drag and Drop Feature
How to add a new task in CRM App
How to edit and existing task
Now you can use Banckle public RESTful APIs for all apps. With online CRM public APIs, now you can build your own CRM tool or enhance the functionality of your existing systems. To make it extremely user friendly for our developer community, Banckle has used Swagger API style explorer for all APIs which makes it really easy to test the functionality and see the pattern of XML or JSON responses. Check out, how to use Banckle CRM APIs.
With Skype CTC feature in Banckle CRM, you can easily call any of your sales prospects, contacts and accounts directly from the CRM application in a web browser. No need to manually dial any phone numbers. Simply click on the contact's phone number and CRM app launches the native Skype application. Above all, you do not have to keep a manual log of your phone calls, because cloud based Banckle CRM app keeps a complete record of all your calls.
Banckle has added an activities option in the reporting section. This option allows you to see newly added contacts, deals, tasks, notes, live chats and sent emails. Not only this, you can filter this information based on individual team members or time duration. This reporting option has made it easier to oversee team activities as well as monitor individuals’ efforts on different fronts.
The new web CRM application’s interface is responsive and works great on mobile devices. The best thing is that you do not need to download an application, just log into your account using any mobile browser and stay in touch with your clients and team mates.
Banckle CRM now provides flags which help in tracking different characteristics of contacts, deals and tasks. This useful, distinctive and awesome looking feature provides the convenience of at-a-glance and searchable information.
The CRM application’s interface is highly intuitive, which makes all the information flow pretty easy to understand. However, to make it easier for your team and to reduce your training cost to zero, we have guided tour in the application which guides the new users through different options of the application.
With Banckle CRM, you never have to scramble for information. We understand that sometimes finding information isn’t easy, hence Banckle CRM’s powerful search option will briskly filter the results. You do not need to scroll through your thousands of contacts and hundreds of ongoing deals, when the Banckle CRM search option is at your service.
The Banckle CRM interface is incredibly simple to use. It provides an experience which makes the deals management and status updates task very easy. A rather painstaking task, if you have a large sales team and plenty of deals being worked on concurrently, now can be managed in an interesting way. This small but very useful addition, allows you to use drag-and-drop controls to quickly change the state of your sales deals. When you like to update status of a deal from one state to another, simply drag the deal and drop it on the respective status.
Newly added documentation pages and articles
Some new tips and articles have now been added into Banckle documentation that may guide you how to use Banckle apps for performing different tasks like the followings.
Overview: Banckle Apps
Launched in August 2010, Banckle.com is a collaboration website dedicated to delivering cloud-computing solutions to enterprises on a global scale. Our mission is to provide easy-to-use applications that enable teams to work together regardless of location. In essence, we have created a suite of powerful collaboration tools -- web conferencing, live chat, email server -- and made all of them accessible online via an intuitive dashboard interface... just logon, point-and-click, and you're good to go.
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