Next-generation online banking tools from Infosys enhance corporate client experience
June 1, 2014
Al Hilal Bank, one of the fastest-growing banks in the UAE, has announced that it has successfully implemented the award-winning Finacle Corporate e-Banking solution from their technology partner, Infosys. The new solution enables Al Hilal to provide a full range of internet banking services to its corporate customers in an intelligent and seamless manner, without compromising security. It also allows the bank to roll out new functionalities on a regular basis and build upon existing products to provide an enhanced banking experience, all at reduced costs.
Al Hilal Bank has seen significantly improved business volumes following the implementation of the Finacle solution. The initiative was recently named ‘Best Self Service Banking Project in the Middle East for 2014’ by The Asian Banker.
The solution empowers users to exercise real-time control over finances across channels and banking accounts. With this solution, Al Hilal can now offer fast, easy and anywhere banking, with a rich user experience to enable all segments of corporate customers to bank online. Some of the key corporate banking activities supported by the solution are account services, transfers, bulk payments, file upload for transactions, beneficiary management, and advanced reporting.
The Infosys solution reduces service delivery costs through the automation of functions such as online service requests, payments, and salary processing. It also features enhanced security such as two-factor authentication, transaction signing, and one-time passwords. Moreover, the solution helps reduce the time spent facilitating the opening of online accounts and other critical customer requests. Another benefit is the provision of real-time information and alerts covering account details as well as financial news, market updates, exchange rates, and stock quotes.
“The adoption of the latest and best banking technologies is a priority for Al Hilal Bank, in keeping with our spirit as a progressive Islamic bank. The Infosys Finacle e-banking platform enables us to provide a customized, multi-channel experience for our corporate customers. This new and secure internet banking capability is a reflection of our continued focus on making banking as convenient, as technology-enabled and as cost effective as possible for our valued customers,” said Mohammed Jamil Berro, Group CEO, Al Hilal Bank.
“Corporate banking customers demand real-time, holistic views of their balances across the group so that their liquidity positions can be effectively identified and optimized. By leveraging the Finacle platform, Al Hilal Bank has improved how it interacts, serves and markets to its corporate customers,” added Venkatramana Gosavi, Vice President and Regional Head – Growth Markets, Finacle, Infosys.