You probably know about technological tools that help you improve customer service and gain new customers. You probably also know about innovative websites that help businesses improve their customer service. The take-a-number system helps to manage a customer’s experience in a busy retail store or any other business that experiences a high volume of customers at any given point in time.
One of its advantages is that your customers know that they will be taken care of in the order of arrival, and they don’t have to worry about being passed over for service. They can even continue to shop until their number is called. In days past, customers pulled a paper ticket, but the system wasn’t always perfect for the staff providing service.
In a store, for example, if there is more than one checkout line, clerks need to be aware of the next number to be serviced, which can be difficult with multiple lines and a manual ticket system. If many customers are waiting, the environment can be disorganized and noisy. Customers sometimes lose their tickets too, and don’t always remember what their number was. This system undoubtedly works, but it has now been modified to function electronically, and it is far easier to use for both customers and staff.
The electronic system is prominently displayed, and can be seen by customers when they enter a store. It shows at each checkout station where a customer is currently being served. When the customer finishes shopping, he or she simply gets in a single checkout line and the system automatically calls him to the next available checkout line for service. Alternatively, a customer can take a number and wait to be called by the system. If many people are waiting, they know that they will be efficiently called for and served by the next available clerk, and they often spend their waiting time conversing congenially with each other. This system also allows the checkout staff the ability to focus only on the customer at hand, and not on the waiting line of people. Typically when one customer leaves, the next is electronically called to the appointed vacant checkout station.
Such a system can also query the customer about his or her specific needs, and can then direct him to the appropriate staff member for assistance. The system knows which booths or checkout lines are not being staffed, and will avoid directly a customer to those locations.
Another helpful feature of electronic take-a-number systems is that many have a recall feature. If a customer or client is unable to wait for service, he can press a button which will remove him from the wait list and move the next customer forward. The person can return another time at his own convenience.
An electronic take-a-number system is an investment for businesses, to be sure. However, the benefits it brings, including a more organized and peaceful checkout experience, no disagreements between customers as to who should be served first, and happy shoppers who typically purchase more items and come back more often, are well worth the cost.
This article is written by Leo Preston, a well known technology blogger. She took the idea of writing this article from timeaccessinc.com, so she wants to state her thanks to them